Terms & Conditions
GENERAL DISCLAIMER
Lloyd Hall Bespoke obtains the measurements of each customer in order to produce a made to measure suit and/or shirt and/or overcoat and/or other garments as requested. Lloyd Hall Bespoke will deal with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
USE OF PRODUCTS
Our products have been selected on the basis that they will be used for the personal use and we will not be liable for any loss resulting from commercial use of our products.
QUALITY
If the customer is not satisfied with either the quality or the fit of the ordered items(s) Lloyd Hall may, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund. A Refund can only be processed following the procedures of Repair and Replace, and certainly not before the first fitting. For the avoidance of doubt, the first fitting is defined as the first time the Supplier delivers the physical garment for fitting with the Customer.
In the case of a refund, the customer will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. Lloyd Hall retains ultimate discretion on whether a product is deemed to fit or is faulty or not. Measurement fees are non-refundable and are set at £95 for every set of measurements taken.
LEGAL JURISDICTION
All our consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England. English is the official language offered for the conclusion of the contract.
The statement of our terms and conditions of trade is in accordance with your statutory rights under the legislation above.
TERMS & CONDITIONS OF PURCHASE
“Customer” means any person who is purchasing items from the Supplier.
“Supplier” means Lloyd Hall Fashion Ltd t/a Lloyd Hall Bespoke and Lloyd Hall Menswear.
TITLE
Title in the Goods shall not pass until the price of the garment(s) has been paid in full for the Goods. Title in the Goods shall pass when the price of the garments(s) has been paid in full for the Goods.
SUPPLIER’S OBLIGATIONS
The supplier warrants that the garment(s) description will correspond with the description logged by the customer at the time of purchase.
The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.
The Supplier will not be held liable for any costs incurred on the part of the Customer during the fitting procedure of Repair, Replace and finally Refund, regardless of the outcome of the fitting procedure.
CUSTOMER’S OBLIGATIONS
To enable the Supplier to perform the contractual terms and produce a high quality garment(s), the Customer must co-operate with the supplier by providing the supplier with their exact measurements/dimensions.
The Supplier offers a professional tailoring service, therefore, if the information relating to the requested size of the garment(s) proves to be erroneous
OR
If the Customer changes or wants to cancel or alter the size of the garment(s) after placing the order, the following shall occur:
The Supplier will not be liable for any additional expenses incurred in altering the garment(s).
The Customer must arrange for receipt or collection and or fitting of the garment(s) within a reasonable time. Where a reasonable time is deemed to be within three months of purchase. After such time, the supplier reserves the right to destroy or dispose of the garment(s) in question. If the Customer agrees with the Supplier to collect the garment outside the reasonable time mentioned previously, The Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. The Customer agrees to attend a fitting following work being carried out on the fit of the Customer’s order.
Failure by the Supplier to notify the Customer of an order being ‘ready for collection’ is not grounds for compensation, the Customer has an obligation to make reasonable arrangements for collection of their order.
The Customer must book a collection and fitting appointment in order for their order to be delivered to the appropriate location ready for fitting. Where an incorrect appointment type has been booked, the Supplier does not have an obligation to procure the order for fitting during the erroneous appointment.
The Customer must attend all pre-booked fitting appointments, failure to do so will result in the Supplier withdrawing the offer of a fitting and requesting that monies outstanding are paid in full before the garment(s) will then be sent via courier to the Customer. A garment(s) sent to the Customer before a fitting will be considered finished and no alterations will be made to the garment(s) unless the Supplier agrees to do so. The Supplier reserves the right to charge £50 per missed appointment.
The Customer is obliged to complete the fitting process under the fit guarantee scheme.
RISK OF LOSS
All purchases made at Supplier, are made pursuant to a shipping contract. By purchasing from Supplier, the Customer agrees that the risk of loss for such items passes to themselves upon delivery of the items.
TERMS AND CONDITIONS OF ORDER PLACEMENT, ORDER CHANGES, FIT GUARANTEE AND RETURNS
Use of this website or placing a deposit implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined in the terms and conditions have been accepted and agreed to.
It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled upon commencement of the manufacturing process, cutting of the cloth or purchase of manufacturing or cloth. Where the order consists of multiple garments, the start of the manufacturing process commences with the first garment; for the avoidance of doubt, subsequent garments on a multiple garment order cannot be cancelled once work on the first garment has been started or where manufacturing and or cloth has been purchased for the whole order.
Any changes must be made to an order within 24 hours of placing the order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endeavour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a £30 change fee per change which is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect. The Supplier reserves the right not to offer the style ‘working cuffs’ to Customers buying their first suit, jacket or coat.
As each order is personally tailored, the Supplier is unable to resell an order to any person other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfil that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier’s ordering system is taken as the firm and final order.
All customers choosing to use their own fabric for their garments made by the Supplier are obliged to, on demand and where necessary, procure a second quantity of cloth in the event of a replacement. The Supplier retains ultimate discretion on whether a product is deemed to fit or is faulty or not and whether the cost of the second quantity of cloth is payable by the Supplier or the Customer. The Supplier will not be held liable for any losses incurred as a result of the fulfilment or fulfilment of any order placed using cloth not stocked by the supplier.
In the unlikely event that a manufacturing error has occurred the Supplier will follow the strict repair, replace or refund policy up to 1 year after completion of an order. The Supplier will require the Customer return the garment(s) by post for inspection. The Supplier is not liable for defects resulting from the Customer not following the care instructions. Should a Customer return a garment(s) over 6 months after completion the Supplier will not accept responsibility for a faulty garment(s) and will maintain the Customer has had fair use of the product.
TERMS AND CONDITIONS OF DEADLINES AND DELIVERIES.
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability, market conditions or a particular characteristic of the order placed. The Supplier will try its best to comply with the average turnaround of between 6 and 12 weeks but from time to time may not be able to do so due to particular characteristics of the order placed and/or unforeseen and/or exceptional circumstances. In which case the Supplier will if possible deliver the goods as soon as they are ready.
Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient’s control, such as recipient not being available to accept delivery, or incorrect delivery details supplied. A delay does not include any alterations that are requested by the Customer. Timing to first fitting does not include public holidays.
TERMS AND CONDITIONS OF GIFT VOUCHER PURCHASE AND USE
- Lloyd Hall Bespoke gift vouchers can be exchanged for goods.
- Gift vouchers may not be exchanged for cash and are not refundable.
- Gift vouchers are valid for 12 months from date of purchase unless otherwise stated on the gift voucher.
- If goods purchased total less than the value of the gift voucher, any balance will be left as a credit with Lloyd Hall Bespoke, and will be redeemed against subsequent orders logged by the Customer within the allotted time period.
- Gift vouchers purchased online at the weekend or a bank holiday will be sent on the next working day.